Our approach
Before making any substantial recommendations, we established a deep understanding of the client. We spent several weeks studying their business model, researching the target audience, and facilitating a complete discovery process to establish an empathetic point of view.
When we analyzed our client's previous marketing materials, we noticed that they tend to use very direct calls-to-action and sales-like language. We had a hunch that sharing one-on-one personal stories would help humanize the union's image and make it more appealing to both members of the public and potential recruits. In addition, we needed a new media-savvy approach to storytelling across multiple platforms to engage a diverse audience and attract younger fans.
We knew the Laborers’ existing brand identity should be an integral part of the OUS campaign, but the new media channels and narrative should also move in a fresh direction and should be independently-branded. We developed some key aspects of the campaign upfront:
- Motto: "Honest photos and personal interviews with the hardworking men and women who are building Michigan."
- Themes: Success, strength, and loyalty
- Visual language: Foundational and simultaneously aspirational
- Tone: Familial language like "union brothers and sisters"
- Other key phrases: "union strong", "union proud"
Logo development happened fairly quickly from there since we were 100% prepared. With an eye towards scaling the campaign in the future, we designed several versions of the logo: a podcast logo, a standard logo for horizontal use, a standard stacked logo for compressed spaces, an app/icon symbol, and several color variations.
Next, we set up pages on Facebook, Instagram, and Twitter. With this campaign, in particular, it was important to post consistently to build momentum. We established a production process that allowed us to publish high-quality interview content on social media every week.
In addition to the OUS posts, we regularly published ads to attract new followers, and conversational posts to keep members engaged. We also created several print ads for placement in the Michigan Laborer Magazine, which we were developing alongside of OUS.
As soon as the social media campaign got its legs, we were onto the next thing. We crafted a series of mini-documentaries on the themes of success, strength, and loyalty featuring the OUS Labor heroes. Our goal with the films was to diversify our content offering, as well as to experiment with longer-form video content, which we believed would help expand the campaign to a larger audience and new platforms.
OUS is a huge success and there are two videos slated for release in 2019. Also in 2019, we will begin experimenting with shorter videos for Instagram’s “Stories” feature and other online short-format slots.